Frequently Asked Questions

Generally, your first issue will be two months after signing up. For example, if you signed up in January, your first magazine will be March’s issue.

Take a deep breath. 😃 Magazines are delivered by USPS. Typically the magazine arrives around the 15th of the month but if there are delays with USPS it can be later. If you have not received your magazine by the end of the month, check the following:
  1. check your account and make sure you have an active Elite or Elite+ account. Free accounts do not receive the printed magazine.
  2. Check the “addresses” section of your account, and make sure your shipping address is entered correctly. If it’s wrong, the post office may not have been able to deliver it.
  3. If you are still unsure of why you haven’t received your magazine, contact support@behindtheshutter.com.

Every month, we will post a call for images on Facebook with a theme for the month. (so make sure you are following Behind the Shutter on Facebook!) You can also submit images, see the theme and read the submission guidelines by clicking here.

You can update your email address in the “account details” section of your account.

We do not share or sell your email address with anyone. You will only receive emails from us.

You can purchase a gift certificate for a Shutter Magazine subscription here.

Unlike traditional magazines who collect your information for the printed subscription, we need this to be able to track circulation numbers for our sponsors, who ultimately allow the magazine to remain free for you. The goal of the magazine is to offer free content to the community and allow us to maintain a high level of education in the industry. In addition, having your email information allows us to contact you with specials, updates to the website, etc.

Yes! The magazine is built to work on any device and works using HTML5.

Yes, but you may not have the best viewing experience because of the text-heavy nature of the articles.

Yes, you can download the PDF version by opening up the digital magazine and clicking the “download” button.

Thank you for your interest! As you can imagine, this is a common request. Submit your article topic here. It will be reviewed by the team and if we like it, we will be in touch with you to explore next steps.

If you believe that your account should reflect a different membership level, please contact support@behindtheshutter.com. We can look up your order history and update it if necessary.
 
Just click here and hit “Lost your password?” to reset it.
 

Log in to your account page and click on the “addresses” tab. Click on the edit button next to your shipping or billing address to update.

If you have a forwarding address on file with the post office, you will likely not experience interruptions in your deliveries.
 
If you do not have a forwarding address, you will need to update your address on the site before the 12th of the month to get the next month delivered to the new address.

Please ensure that behindtheshutter.com is on your safe list for email. Also, be sure to check junk or spam folders.

Still having trouble?

Email support@behindtheshutter.com and a team member will be able to assist you.