Our goal this month is to round out your sales system with clever and desirable upsell options to entice your clients to get the most out of their experience with you (and to get you the most profit). A quick note about terms: In the strictest sense, upselling means selling the client a higher-priced product than the one they were considering. The terms cross-selling and add-on sales describe selling the client additional items beyond the one they were considering. It’s become commonplace to use the word upselling for all methods of achieving a higher sale. For the purposes of this article, we use the broader meaning of upselling.
Building a proper infrastructure in your business is much more important than learning how to take pretty photos. I am not discounting the importance of being a good photographer by any means. I am saying that if you don’t have the processes in place to deliver an excellent overall client experience, eventually nobody will care about your pretty pictures.
For successful sales, you have to create a system that makes getting to your target sale easy and fun. This month, we focus on the role of your price list in making your target sale the easiest way for the client to buy from you. It is not just a list of every product you offer, but a systematic approach of presenting different items and offers that your clients can’t resist.
We’ve all been there. Things just aren’t working out. Jobs aren’t coming in. So you panic. You need work. You need to pay the rent. You need to keep your head above water. This is all about you, you, you. But it’s not about you. It’s all about them.
In today’s photography market, too many new photographers charge based on what they think they are worth, combined with what they see other photographers charging in a rudimentary competitive analysis. This is no way to run a business. I didn’t realize what it cost to be in business until I got my hands on the PPA Benchmark Survey, and when I realized that professional photographers keep only a third of their revenue as profit, it forced me to look at what it was costing to be in business.
While February is right in the middle of what many of us refer to as the slow season, that doesn’t mean it should be a quiet stretch for you. Now is the time to do some serious house cleaning and stop procrastinating about the key elements on your website. You know the areas that need attention, but you’ve been hoping to skate by month after month. Well, there’s no reason to let that dripping faucet continue.
It’s the slow season for many of you, so it’s a good time to build a stronger business and work hard to make 2019 your best year yet. Every year, business gets a little harder. It’s the natural progression of consumer trends, technology, marketing and business. While it’s getting tougher, there are also more tools to help you build your business and your brand.
It’s important to set and stick to personal goals before even thinking about your business goals. If you can’t commit to getting to the gym or eating healthier, you will undoubtedly lack the discipline to stick to your much harder business goals. This month, I explore the importance of personal discipline and give you tips to help you hack your 2019. Personal discipline is the foundation for success.
I’m still amazed that so many photographers are clueless about the two most important ingredients to their success: building relationships and fine-tuning their skill set. Great photographers need both. Neither of them ever stops being important. Year after year, I hear photographers say, “If only I had the money for better gear.”
The customer experience is made up of many different parts. The most basic thing to understand is that it is the totality of all of your client’s interactions with your brand, starting from the moment they find you and visit your website, to the final delivery of their album. If you are a portrait photographer, those processes can be fairly quick, but wedding photographers will likely be with their clients for a year or more. Throughout that entire process, there are many different interactions that clients will have with your brand. One hiccup in any of those processes can affect the overall client experience and cost you future revenue.