
The Best Client You Already Have: The Basics of Client Retention
Like many of you, I fell into the world of entrepreneurship by default. I didn’t have an MBA or any business classes under my belt. I started out not really knowing what I was doing at all. Fast-forward almost 20 years, and the most valuable thing I’ve learned after those rough-and-tumble two decades is this: It is easier to work with the same client multiple times than it is to find new clients. Think two words: client retention.